Refund policy

Return & Refund Policy

Last updated: September 2026

At Refinesme, each product is made especially for you after your order is placed. Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review your order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

Your order number
A description of the problem
Clear photos showing the item and the issue

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

You do not need to return a damaged or defective item unless we specifically request it.

Size and Color Selection

Because our products are made to order, we cannot offer returns, refunds, or exchanges when the wrong size or color was selected at checkout.

For apparel, please review the size information provided on the product page before placing your order.

Please also note that colors may appear slightly different depending on your screen or device settings.

Order Changes and Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered production.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us. Additional costs associated with reshipping an order may be the customer's responsibility.

Lost or Missing Orders

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate next steps.

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or your local carrier. You may also contact us for assistance.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund is related to a damaged, defective, incorrect, or otherwise qualifying order.