Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with Refinesme. Many of our products are made to order and are produced specifically after your order is placed. Please review the information below regarding production, shipping, and delivery.
Order Processing and Production
Because many Refinesme products are made to order, your order may require production time before it is shipped.
Production times may vary depending on the product, order volume, availability, and fulfillment location.
Once your order has shipped, you will receive available tracking information by email.
Shipping Rates
Standard U.S. shipping is $5.00 per order.
Free standard shipping is available on U.S. orders of $50.00 or more.
Applicable shipping charges are displayed at checkout before payment.
Shipping and Delivery Estimates
Shipping and delivery estimates shown on our website or during checkout are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, fulfillment location, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Production time and shipping transit time are separate. An order must first be produced before it can be shipped.
Multiple Packages
Refinesme works with third-party production and fulfillment partners.
If your order contains multiple products, the items may be produced at different facilities. As a result, your order may arrive in more than one package and packages may be delivered on different days.
You will not be charged additional shipping after checkout simply because an order is divided into multiple packages.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered production or shipment processing.
Additional costs associated with reshipping an order due to an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Tracking
When tracking is available, tracking information will be provided after your order ships.
Please allow time for the shipping carrier's tracking system to update after you receive your tracking information.
Tracking updates and delivery scans are provided by the applicable shipping carrier and may occasionally be delayed.
Delayed Orders
Occasional shipping delays can occur.
If your order has not arrived within the expected delivery period, please review your tracking information first.
If the tracking information has not updated for an extended period or you believe your package may be lost, please contact Refinesme with your order number so we can review the situation.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with household members or neighbors who may have received the package.
- Allow a short period of time in case the carrier marked the package as delivered before completing delivery.
- Contact the shipping carrier when appropriate.
If you are still unable to locate your package, please contact Refinesme and provide your order number so we can assist you with the next steps.
Lost or Damaged Shipments
If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible.
For damaged products or packaging, we may request photographs so that we can review the issue with our fulfillment partner.
Eligible damaged, defective, incorrect, or lost orders will be handled according to our Return & Refund Policy and applicable order circumstances.
Order Changes and Cancellations
Because made-to-order products may enter production shortly after an order is placed, changes and cancellations are not guaranteed.
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered production or has shipped, we may be unable to modify or cancel it.
Contact Us
If you have questions about your shipment or experience a delivery problem, please contact Refinesme through the contact information provided on our website.
Please include your order number when contacting us so we can assist you as quickly as possible.